Return/Exchange Policy

Hair Extensions
We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 30 days after purchase (30 days = date package left our facility to date return is received). Orders returned after 30 days will be sent back to the customer.
Hair must be in the original state the same as it was sent to you.
Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us!
We do not refund shipping charges.
For altered products (bundles are unwrapped / extensions have been worn) all sales are final.
Contact Us with any question you may have about your potential return.
You can ship returns and exchanges to:
[DREAM BABE BEAUTY TOOLS]
245 N. Highland NE
Suite 230-197
Atlanta, GA 30307

Contact Us
If you still have any questions, please email us at info@dreambabebeautytools.com

We respond to every email within 24 hours! We will be happy to help you.

Exchange & Return FAQ

Do I have to pay for the shipping of my return/exchange?
Yes, all customers are responsible for their own return shipping costs for any returns or exchanges. We recommend that you send your package with tracking included as we cannot take responsibility for lost returns.

When will I receive my refund?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

Shipping
Note that purchases over $200 must be verified with proper physical photos of the customer’s ID as well as the card used for purchase before we can process the shipment. Once verified, orders will be shipped out with a signature requirement. No exceptions.
Orders placed before 2 pm ET generally ship the same day. In the event of high order volume, the order will be shipped the following business day.
We offer two shipping options: 1 – 3 Business Day shipping as well as Express 1 – 2 Business Day shipping.
Delivery times are based on the distance from our Atlanta warehouse.
Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.
Sorry, we do not take responsibility if USPS or FEDEX delays or damages of your package, as it is 100% out of our company’s control.

Lashes

For sanitary purposes, lashes may not be exchanged, refunded or returned.